The aim of these FAQs and our Overview pages is to cover many of the questions and topics which have cropped up in the past about transcription services. We have also provided Recording Guidelines and Equipment pages which we hope will be useful, plus more information on the factors which influence Transcription Times. If there is anything you feel we've missed, please email - this is a constantly evolving free resource for all our clients.
All recordings are run through a second time and all transcripts are proofread by Irene Boston at no extra cost, to ensure that our high quality standards are maintained. We never compromise those standards by taking on more transcription than we have the capacity to deal with - we will never bite off more than we can chew! Too many transcribers accept large projects without the project management skills to complete them. This results in transcripts not being proofread (other than by the outsourced freelance transcriber typing them) and recordings are not listened to a second time to resolve queries. In short, there is no single guiding hand overseeing all the transcripts which results in a very uneven service. Several clients have come to us after their large projects have been inefficiently handled in this way. Project management of large assignments is provided as standard, and we believe we have the requisite skills, experience and attitude to provide a first class service.
We know our business thoroughly (as we hope this website demonstrates) and we pride ourselves on providing a meticulous and reliable service. We believe our prices are cost effective, reflecting our professionalism and the quality of the work produced. If someone offers transcription services at a ridiculously cheap rate, it's unlikely they have much experience as professional transcribers. We've heard numerous horror stories from clients who've come to us after using transcriptionists who charged a very low rate. They have received what amounts to a rough draft transcript, with inappropriate punctuation or incorrect words, or they've waited several weeks for their transcripts. Please see our discussion over the difference between a copy typist, audio typist and a professional transcriber. If you approach a professional business, you will receive a professional service.
Too often clients end up with rushed transcripts, completed by numerous outsourced transcribers and, due to the sheer volume of material that the transcription company has taken on, not everything in that project will have been checked by any supervising hand. It horrifies me that sometimes transcripts aren't even proofread. Or if they are, it's only by the outsourced transcriber whom the company has used. No project manager or overseeing eye has even looked at them.
Not only are mistakes not picked up, but any missing or unclear words aren't clarified as the recording is rarely run through a second time. These 'inaudibles' may only have been the result of one transcriber not hearing a name properly on a recording, whereas another transcriber on another recording might have picked it up more clearly. Without one supervising 'ear' both relistening and proofreading, these corrections and gaps are never filled in - resulting in an incomplete and inaccurate transcript. We don't regard that as providing a professional service. Check all claims of re-listening and proofreading carefully - often a company's T&Cs will contradict their website claims of doing so and you'll find out that merely means their freelancers are responsible.
to provide a detailed quote and a turnaround time, we
need the following information:
then provide you with a detailed quote, our estimate of turnaround times
based on our current schedule, and a booking form. If you are able to
make your decision quickly, call or email to confirm, complete the booking
form and post any tapes, or we will provide a password so that you can
upload your digital files. If more than a week
passes between receiving the quote and being able to make a decision,
it's worthwhile checking our availability again as our schedule fills
up very quickly. We will re-confirm turnaround times to meet your deadlines.
specialise in digital transcription services including
MP3 digital transcription, WAV digital transcription,
WMA digital transcription among many other digital
audio file formats. We also provide standard audio
cassette tape transcription covering micro cassette
or micro tape transcription, plus mini tape or
mini cassette transcription which is also known as audio
transcription or audio typing services. This can be extended to include
minidisc or minidisk transcription services. Extensive
experience in conference transcription services
allows us to offer transcription of conference proceedings
including keynote speaker and plenary
session transcription, lecture transcription,
seminar and symposia transcribing, Q&A
session transcription and transcription of breakout
sessions, roadshows, roundtable discussions and workshops. Interview
transcription services form a core part of our service and include one-to-one
interview transcription, as well as multiple
participant interview transcription. We are pleased to offer discounted
transcription services for charities, students
and universities for their research
interviews, particularly qualitative analysis
transcription compatible with Nvivo and Atlas Ti. Support for oral
history interview transcription projects can include both digital
transcription services and audio tape transcription.
A niche specialty is our podcast transcription services
which also covers webcast transcription. Transcription
services for authors, writers and journalists can
include anything from digital dictation for article
transcription and manuscript typing through to
research interview transcription. Also offered is focus
group transcription, forum transcribing, market
research and vox pop interview transcription as well corporate
or group meeting transcription services. Word processing services and
digital dictation for correspondence is also included.
Teleconferences and telephone
interviews can be transcribed from digital and
analogue formats. Analogue video
tape transcriptions are offered along with digital
video transcription services. Different transcription styles are available
including Intelligent Verbatim Transcription,
Complete Verbatim Transcription, Edited
Transcription and customised transcription styles for Oral
History projects and Focus Groups.
We are pleased to offer free Advice Pages: Equipment FAQs Overview Transcription Times and free Guidelines for: Conferences Dictation Digital Audio / Minidiscs Focus Groups / Forums Interviews Lectures / Speeches / Presentations Market Research Vox Pops Oral History Interview Projects Podcasts Audio Tapes Teleconferences / Telephone Interviews Digital DVD / Video Tapes Webcasts Workshops Our Home Page provides an overview of the wide range of transcription services we provide.
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